Contact Methods – Live Chat, Email, Forms
We offer multiple ways to get in touch, so you can choose the method that works best for you:
Live Chat: Available directly on the Ourbit platform and support center for real-time assistance.
Email Support: Reach us at info@Ourbitreferralcode.com or submit a message through our help center for prompt support.
Support Forms: For inquiries related to KYC, account security, technical issues, or feedback, use our dedicated support forms to ensure your request is routed to the right team.
Support Availability & Response Time
Ourbit’s support team is available 24/7, with an average response time of under 15 minutes via live chat and within 12–24 hours for email tickets. We know that time is everything in crypto — and we’re here to support you without delays.
How to Reach the Right Department
To help us assist you faster, please direct your inquiry to the correct area:
KYC & Account Verification: Select “Account Issues” on the contact form.
Technical Support: Choose “Platform or Trading Issue.”
Affiliate Support: Use the dedicated affiliate contact form or message us directly from your affiliate dashboard.
Where Else You Can Find Us
Stay connected and get updates through our active community channels:
Telegram (Official Support Group)
Twitter/X [@Ourbit_Official]
Discord (Community Support & Announcements)
These channels are regularly monitored and are great for general questions, discussions, and platform announcements.
Tips for Getting the Fastest Help
To speed up support:
Include screenshots or screen recordings that clearly show the issue
Provide your Ourbit user ID or account email
Be as specific as possible — include coin pairs, page names, timestamps, and transaction IDs where relevant
Clear information = faster solutions.
Support for Affiliates and Traders – Separate Channels
We recognize that traders and affiliates have distinct needs. That’s why Ourbit offers:
Dedicated affiliate support: For commission, referrals, or payout-related queries
Trader-first support: For trading tools, deposits, withdrawals, or account security
Please choose the appropriate channel to ensure the quickest resolution.
Submit a Ticket – Step-by-Step Guide
Visit the Ourbit Support Center
Click Submit a Request
Choose the relevant category (e.g. KYC, Deposit, Affiliate)
Fill out the required fields with accurate details
Click Submit
You’ll receive a confirmation email with a ticket ID for tracking your request.
Feedback? Submit Your Suggestions
We value your voice. If you have ideas, suggestions, or feature requests:
Use the Feedback Form within your Ourbit dashboard
Or email us with the subject line “Product Feedback” at info@Ourbitreferralcode.com
Your insights help shape our future updates.
Trust & Transparency – How We Handle User Concerns
At Ourbit, transparency is key. Every support ticket is logged, tracked, and handled by a trained support specialist. If necessary, complex issues are escalated to a senior team member — never ignored.
You’ll always have a clear communication trail to know where your issue stands.
Security Tips When Communicating with Support
Your security is our top priority. Please remember:
We will never ask for your password or private keys
Always ensure you’re on the official Ourbit website or verified support channels
When in doubt, reach out to us via live chat or through verified social platforms
Language Support Options
Ourbit offers multilingual support to serve our global user base. We currently support:
- English
- Arabic
- Filipino
- French
- German
- Italian
- Japanese
- Persian
- Portuguese
- Russian
- Simplified Chinese
- Spanish
- Traditional Chinese
- Turkish
- Ukrainian
- Vietnamese
More languages are supported automatically via smart routing to available agents.
Final Note – We’re Here to Help, Anytime
Crypto never sleeps — and neither do we. Whether it’s a quick question, a technical issue, or feedback to make Ourbit better, we’re always ready to support you.
Need help now? Contact Ourbit Support. We’re ready when you are.